Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bovelloo.com@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bovelloo.com@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bovelloo.com@gmail.com.

Return & Refund Policy – Bovelloo

At Bovelloo, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging.
You must provide a receipt or proof of purchase.

Items sent back to us without first requesting a return will not be accepted.

Non-Returnable Items

Certain types of items cannot be returned, including:

Gift cards
Sale or clearance items
Personalized or custom-made products
Items that show signs of use or damage caused by the customer

Return Process

To start a return, please contact us at:

Email: bovelloo.com@gmail.com

Include the following in your message:

Your order number
The reason for return
Photos of the item (if damaged or incorrect)

Once your request is approved, we will provide instructions on how and where to send your package.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service since we cannot guarantee receipt of your returned item.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is:

Damaged
Defective
Incorrect

Refunds

Once we receive and inspect your return, we will notify you about the approval of your refund.

If approved:

Your refund will be processed to your original payment method.
Refunds typically take 5–10 business days to appear depending on your payment provider.